Terms and Conditions

TERMS AND CONDITIONS

Standard Business Terms and customer information

1: Basic provisions

(1) The following business terms apply to all the contracts, which you conclude with us as a supplier (Jannat Foods AB) via the https://www.jannatfoods.se/ website. Unless otherwise agreed upon, the inclusion, if necessary, of your own conditions is ruled out.

(2) A ‘consumer’ in the sense of the following regulations is every natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities. The term ‘businessman’ refers to every natural person, legal person or legally responsible partnership that concludes a legal transaction in pursuance of his/her independent professional or commercial activity.

2: Conclusion of the contract

(1) The subject matter of the contract is the selling of products.

(2) On placing the product in question on our website, we provide you with a binding offer to conclude a sales agreement subject to the conditions specified in the item description.

(3) The purchase agreement takes place via the online shopping cart system as follows:
The products intended for purchase are moved to the shopping cart. You can select the shopping cart using the appropriate buttons on the navigation bar and make changes there at any time.
After calling up the “Checkout” page and entering the required personal data and payment and shipping conditions, all order information is then displayed again on the order summary page.
If you used an instant payment system (e.g. PayPal / PayPal Express, Stripe, Klarna) to initiate payments, you will either be guided to our online shop on the order summary page or forwarded to the web page of the instant payment provider.
If you are forwarded to the instant payment system, choose and enter your details as appropriate. You will then be returned to the order summary page in our online shop.
Before the order is sent, you can re-check all the data, change it (which can also be done via the internet browser’s ‘back’ function) or cancel the purchase transaction.
By clicking the “purchase” button to submit the order, you declare acceptance of the order in a legally binding way by which the purchase agreement takes place

(4) You are not bound by your enquiries regarding the creation of an offer that have been conveyed to us. We supply you with a textual and binding offer (e.g. via e-mail), which you can accept within 5 days.

(5) The execution of the order and the sending of all the details necessitated by the conclusion of the contract take place via e-mail, in a partially-automated manner. Consequently, you have to ensure that the e-mail address that you have deposited with us is the correct one, and that the receipt of the respective e-mails is guaranteed. In particular, you have to ensure that the respective e-mails are not blocked by a SPAM filter.

3: Right of retention, reservation of proprietary rights

(1) You can only exercise a right of retention if the situation in question involves claims arising from the same contractual relationship.

(2) The goods remain our property until the purchase price is paid in full.

4: Warranty

(1) The statutory warranty rights are applicable.

(2) As a consumer, you are requested to promptly check the product for completeness, visible defects and transport damage as soon as it is delivered, and promptly disclose your complaints to us and the shipping company in writing. Even if you do not comply with this request, it shall have no effect on your legal warranty claims.

5: Choice of law, place of fulfilment, jurisdiction

(1) Swedish law shall apply. This choice of law only applies to customers if it does not result in the revocation of the protection guaranteed by the mandatory provisions of the law of the country in which the respective customer’s usual place of residence is located (benefit-of-the-doubt principle).

(2) If you are not a consumer, but a businessman, a legal entity under public law or an institutional fund governed by public law, our place of business is the place of jurisdiction as well as the place of fulfilment for all services that follow from the business relationships that exist with us. The same condition applies to situations in which you are not associated with a general place of jurisdiction in Sweden or the EU, as well as situations in which the place of residence or the usual place of residence is not known at the time of commencement of proceedings. This has no bearing on the capacity to call upon the court associated with another place of jurisdiction.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods are explicitly inapplicable.

REFUND AND RETURNS POLICY

You have 24 hours for claiming a refund or return any product after receiving it. If a day is passed since your purchase, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. You should also have a receipt or proof of purchase. A partial refund is granted if the item is not in the condition in which it was received or it is returned after a day of delivery.

Refunds

After receiving your return, it will be inspected and you will get an email of approval or rejection of your return. If you are approved, then a refund will be processed and a credit will be given to you in a certain number of working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then, contact your bank. There is often some processing time before a refund is posted. After doing all this still, you did not receive money then contact us at our email address.

Sale items

Items on sale are not refunded.

Exchanges

We only replace items if you received them defective or damaged. If you need to exchange it for the same item, send us an email and send your item to the address indicated in the instruction email sent to you in reply to your email.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

The shipping cost is not refundable. You will be responsible for paying for your own shipping costs for returning your item. Time for the exchanged product to reach you may vary depending upon your location. We advise you to use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at our email for questions related to refunds and returns.